Terms of service
Last updated: 1 November 2026
These terms are an agreement between you and SuperGenLife EOOD for the use of Tidy Ember. By creating an account you accept them.
1. The service
Tidy Ember is a personal AI assistant delivered through Telegram. It records information you give it, reminds you of it, summarises it and helps you plan.
Tidy Ember is an automated system. Answers are generated and can be incomplete or wrong.
2. Your account
You must be at least 18 years old and provide accurate account details. You are responsible for keeping your password secret and for everything done through your account and your Telegram chat.
3. Price, trial and cancellation
Tidy Ember costs €90 per month. The first seven days are free. When the trial ends the plan renews every month until you cancel.
You can cancel at any time from Telegram or by writing to us. Cancellation stops the next renewal, and the plan continues to the end of the month you already paid for. Prices exclude VAT where VAT applies.
4. Acceptable use
Do not use Tidy Ember to break the law, to harm another person, to store data you have no right to store, or to attack or overload our systems.
Do not use Tidy Ember as a medical, legal, financial or safety-critical service. It is not built for those purposes and it cannot handle an emergency.
5. Disclaimers
Tidy Ember is not a therapist, not a doctor, not a lawyer and not a financial advisor.
Nothing Tidy Ember writes is medical, psychological, psychiatric, legal, tax or investment advice, and nothing she writes creates a professional relationship of any kind.
Bookkeeping and summaries produced by Tidy Ember are a convenience only. You remain responsible for the accuracy of your records, your tax filings and your obligations to authorities.
In an emergency, contact your doctor, the emergency services or a crisis line. Do not rely on Tidy Ember.
6. Limitation of liability
Tidy Ember is provided as it is. To the extent the law allows, SuperGenLife EOOD is not liable for indirect or consequential loss, for lost profit, or for decisions you take on the basis of something Tidy Ember wrote.
Nothing in these terms limits liability that cannot be limited by law, and nothing removes your statutory consumer rights.
7. Availability and changes
We aim to keep Tidy Ember available at all times, but maintenance and faults happen. We may change or retire features, and we will announce material changes in advance inside Tidy Ember.
8. Ending the agreement
You may close your account at any time. We may suspend or close an account that breaks these terms, and we will explain why unless the law prevents us.
9. Governing law
These terms are governed by Bulgarian law. Consumer protection rules of your country of residence still apply where they give you stronger rights.