Privacy policy

SuperGenLife EOOD, registered in Bulgaria, is the data controller for the Tidy Ember service. You can reach our privacy contact through the contact page on this website.

Account data: your email address, a hashed password, your chosen language and the date the account was created.

Telegram data: your Telegram user identifier and the chat identifier that connects your Telegram account to Tidy Ember.

Content you send: the messages, notes, receipts and documents you choose to share with Tidy Ember, and the entries Tidy Ember derives from them, such as appointments, expenses and journal notes.

Billing data: the identifier your payment provider gives us, the plan and its status. Card numbers are handled by the payment provider and never reach our servers.

Technical data: the server logs needed to keep the service running and to investigate faults.

To deliver the service you asked for, which is the contract between us.

To keep the service secure and working, which is our legitimate interest.

To meet accounting and tax obligations, which is a legal duty.

We do not use your content to build advertising profiles, and we do not sell personal data to anyone.

Your data is stored on servers located in the European Union. If a processor we use operates outside the European Union, we rely on a lawful transfer mechanism such as the European Commission standard contractual clauses, and we list that processor in our records.

You, in your own Telegram chat.

A limited number of our engineers, only when you ask for support or when a fault must be investigated. Access is logged and reviewed.

Our infrastructure and payment processors, which act on our instructions under a data processing agreement.

Authorities, when the law requires us to respond.

Content you send is kept while your account is active so that Tidy Ember can remember it for you.

When you delete your account, we delete your content and account data within 30 days, except for invoices and accounting records, which tax law requires us to keep for the statutory period.

Technical logs are kept for a short period and then deleted.

You have the right to access your data, to correct it, to delete it, to restrict or object to its processing, to receive it in a portable format, and to withdraw consent where consent is the basis.

You also have the right to complain to your national supervisory authority. In Bulgaria this is the Commission for Personal Data Protection.

Data is encrypted in transit and at rest. Access to production systems requires individual accounts, and administrative access is limited and logged.

If a personal data breach ever affects you, we will notify you and the supervisory authority as the GDPR requires.

Tidy Ember is not intended for people under 18 and we do not knowingly create accounts for children.

If we change this policy, we publish the new version on this page and update the date above. Material changes are also announced inside Tidy Ember.